REFUND POLICY

Returns
I offer a 10 day return policy. So you must return your purchase within the first 10 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sorry, but digital downloads cannot be refunded.

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

To complete your return, we require a receipt or proof of purchase

Refunds (if applicable)
Once your return is received and meets requirements, I will send you an email to notify you of your refund. A credit will be applied to your credit card or original payment method.

If the item does not meet return requirements I will write you an email to let you know.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, refunds are not immediately posted in your bank account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at shelby@nomadicquilter.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged when you receive them. If you need to exchange it for the same item, send me an email at shelby@nomadicquilter.com and send your item to: PO Box 8000, PMB 8049, Sisters, OR, 97759.

Shipping
To return your product, you should mail your product to: PO Box 8000, PMB 8049, Sisters, OR, 97759.

When returning your item, you are responsible for the shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

After shipping your item I am not responsible for the safe delivery of the item.

Please consider purchasing insurance and tracking your shipment if the item value is over $75. I cannot guarantee that we will receive your returned item.